About delivery and shipping fee

The ordered products will be delivered by Kuroneko Yamato's Delivery Service or Seino Transportation.
*Delivery is available only in Japan.


Delivery time

  • Items in stock will be shipped the same day received by 14:00 on the same business day , and will be shipped the next business day after that.・・・About "cash on delivery" and orders for which payment has been completed.
  • We will inform you by e-mail when the purchased products have been shipped.

Shipping fee

[Basic shipping rules]

  • * If you order once and ship to the same address on the same day, the total product price is 750 yen (tax included) up to 2,000 yen (tax included) . The total price of the product exceeds 2,000 yen (tax included) is 1,050 yen (tax included) . However, the following [Shipping rules] apply separately .
  • * Delivery is available only in Japan.
  • *It is a flat rate nationwide regardless of the number of packing units and weight.


[Shipping rules]

  • * Items shipped by Seino Transportation cannot be delivered to your personal name . When ordering , please specify the delivery address by company name or store name when ordering . (There is description on the product page)
  • * In Hokkaido, for items over 160 sizes and under 200 sizes (tool boxes, fenders, etc.), a standard shipping charge of 1,050 yen (tax included) plus a special shipping charge of 2,160 yen (tax included) per unit will be charged. .. (There is description on the product page)
  • * In Hokkaido, for products over 200 sizes (such as lashing rails), a standard fare of 1,050 yen (tax included) plus a special shipping charge of 4,320 yen (tax included) per unit will be charged. (There is description on the product page)
  • * Special shipping fees cannot be added automatically due to the system, so we will inform you after ordering.
  • *Some products can not be shipped to Okinawa and remote islands. (There is description on the product page)


Product delivery

  • It is also possible to specify the receipt date and receipt time that suits the customer's convenience. Please specify when ordering.
  • Okinawa, remote islands and remote areas will arrive the day after the next day. Please consult when ordering.
  • We may not be able to meet your desired time regarding the weather, traffic conditions, weekends and holidays orders, year-end and New Year holidays, etc. Please order early.
  • If you are absent at the time of delivery, leave the absent slip at the delivery destination and deliver again according to your desired time. For details, please see the absent slip.
  • If the delivery is delayed, you can also track the whereabouts of the item at that time. Please feel free to contact us.
  • When the product arrives, be sure to have it in hand and check if there is any damage to the package.
  • In the case of cash on delivery, the receipt given by the shipping company will also be the receipt. There is no problem with tax law, so please use it.
  • * If you need our official receipt, we will respond only if you request at the time of ordering. At the time of ordering, please enter "Request for receipt" and "Address/Proclamation" in the "Order comment" list. Please note that we cannot respond to future requests.

Confirmation of delivery status of products

  • A "shipment notification email" will be sent to notify you that the product has been shipped, so you can easily check the delivery status of your package.

Kuroneko Luggage Search

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◆ About product cancellations and returns


Other

If you have any questions , please contact us.